All bills for water consumption, account charges and invoices for work performed are due and payable within thirty (30) days from date of issue.
Outstanding balances of $10.00 or more and in excess of thirty (30) days due will be assessed interest at the rate of 7% annually (.58%) per month. Interest will be calculated on the outstanding balance as of the close of business on the last business day of the month.
Past Due Notices will be issued on all account with outstanding balances of $10.00 or more and in excess of thirty (30) days due.
Accounts with outstanding balances of $150 or more and in excess of ninety (90) days past due will be issued a Demand Notice. The notice will be sent via Certified Mail/Return Receipt Requested. The charge for such Demand will be $15 and be payable by the property owner. Payment upon Demand must be made within 15 days of date of issue (excluding Sundays and holidays) or the water to the property will be shut off.
Partial payments of outstanding bills may be made by contacting our office. The payment must be reasonable and made on a monthly basis. An Agreement for partial payments only pertains to the bills outstanding at the time of filing. It will not be automatically rolled into the next billing cycle. Interest at the applicable rate for past due balances will apply to any account under Agreement. Failure to pay the agreed monthly payment by the last business day of the month in which it is due will result in immediate termination of water service without additional notice. Doubling of the monthly payment will not relieve the property owner from making the next monthly payment in a timely fashion.
Accounts that remain unpaid after the expiration of the Demand Notice will be shut off at the street. A $40 charge for this action will be assessed to the property owner together with the outstanding balance, which must be paid before the re-activation of the water service. The $40 charge for the shut-off will be assessed at the expiration of the time provided in the Demand Notice regardless of:
- the meter is not connected
- the water is already off at the curb stop
- the service man performing the shut off goes to the property but is paid before he actually puts the wrench on the curb stop
- the service man performing the shut off is in transit to or from the property
The service man is not permitted to negotiate a payment schedule or accept a cash payment.
If a property has been shut off for non-payment, an overtime service charge will be assessed the property owner in order to reactivate the water service during non-business hours in accordance with the rate schedule.
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